Using the Freshservice Bot in Microsoft Teams: A User Guide Setting Up the Freshservice Bot Add the Freshservice Bot to Teams: Open Microsoft Teams. Go to the Apps section on the left sidebar. Search for Freshservice. Click Add to install the bot to your Teams. Configure the Freshservice Bot: Once added, you may need to sign in with your Freshservice credentials. Follow any prompts to authorize the bot and grant necessary permissions. Using the Freshservice Bot Submitting a Ticket: Open a chat with the Freshservice bot. Type "submit a ticket" or use the bot menu options. Fill in the necessary details such as issue description, category, and priority. Submit the form to create a ticket. Checking Ticket Status: Type "check ticket status" or similar command. The bot will prompt you to enter the ticket number or show a list of your recent tickets. Select the ticket to view its current status and details. Interacting with the Support Team: Use the bot to send messages to the support team regarding your open tickets. Type "message support" followed by your query or use the options provided by the bot. The support team will respond, and you can continue the conversation within Teams. Getting Help and Information: Type "help" to see a list of commands and features available with the Freshservice bot. Use the bot to search for knowledge base articles or FAQs related to your issue.